Dear patients,

We are excited to announce that we are re-opening!

As we remain committed to the safety of our patients, families, staff, and doctors, we are implementing new protocols in accordance with guidelines set forth by the Ministry of Health and the College of Optometrists of Ontario.

Outlined below are new measures we are putting in place:

• Appointments must be made for any reason to visit the office.This includes browsing our frames, glasses and contact lens pick-ups, and frame adjustments. 
• Our phone lines and email requests to book appointments will open Monday, June 8th, 2020.
• Appointments will be booked based upon urgency as determined by our doctors. Thus, pre-booked appointments may need to be rescheduled.
• To accommodate appointments, both of our offices will be open from Monday to Friday from 9am to 6pm. Our Saturday schedule will remain the same as before: the Richmond Hill office will be open from 8am to 1pm, and the Bolton office will be closed.

• Patients will be asked a series of screening questionswhen scheduling an appointment and upon arrival.
• Before entering, all patients will be required to sanitize their hands with an alcohol-based hand rub.
• Patients must wear a mask for the entire duration of their visit. We encourage patients to provide their own masks (cloth masks are acceptable); alternatively, we will have masks available for purchase. Children under the age of 2 years are exempt from wearing a mask.
• To limit the number of individuals in the office at a given time and to allow for physical distancing within the office, our doors will be locked. We kindly ask that you either knock on our door or call our office to notify us of your arrival.
• Patients will be asked to attend their appointments alone. Parents may be asked to wait in their vehicles or the reception area while their child has their appointment.
• We will also ask that patients leave unnecessary items (ex. extra bags, outerwear) in their car or outside.

• Our new standard operating procedures will be posted in our offices as well as on our website.
• Staff and doctors will be required to pass a screening process before entering the office.
• We will be wearing masks at all times and enforcing strict hand hygiene and disinfection protocols between patients.
  
  We thank everyone for their cooperation and understanding. Please feel free to contact us with any questions or concerns.
  
  We look forward to seeing everyone soon!